Refund Policy

⚠️ Items purchased on sale, with a discount, or as part of a special offer (e.g. Black Month, Black Friday, bundles, sets, promotions, etc.) are non-returnable, non-exchangeable, and non-cancelable.

To be eligible for a return, the item must be not on sale and:

Be unused and in perfect condition
Still be sealed in its original packaging (shrink wrap, plastic wrap, etc.)
Include all components received (envelope, sleeve, accessories, gifts, tags)

⚠️ Opened, written in, completed, used, or altered products will not be accepted or refunded.

1) Return Procedure

To initiate a return, please contact our customer service at info@maineverystorykept.com with:

Your order number
The reason for the return
Photos of the product if necessary

All returns must be shipped with a tracking number provided to our customer service. Return shipping costs are the responsibility of the customer, except in cases where the mistake is ours (defective, damaged, or incorrect product).

Any exchanges cost €8.15 or more, depending on the number of books.

2) Return Types & Applicable Fees

a) Change of Mind / Withdrawal

Return shipping costs are the responsibility of the customer.
A restocking fee of up to 20% of the order value may be applied.
A processing fee of 25% of the order amount (excluding shipping) may also be deducted from the refund.
These fees may be waived if you opt for store credit or a voucher valid on everystorykept.com

b) Defective, Damaged, or Incorrect Product

A replacement will be sent free of charge.
If you prefer a refund, the product may need to be returned.
Claims must be made within 2 business days of receiving the package, with photos provided. After this period, claims cannot be accepted.

3) Order Cancellation

Orders are processed automatically as soon as they are confirmed to ensure fast delivery times. This means the preparation process starts immediately after purchase, making any modification or cancellation impossible.

Each order is reserved, packaged, and scheduled for shipment without delay, and once this process has begun, it cannot be interrupted.

4) Refund Timeframes & Conditions

Refunds are issued after receiving and inspecting the returned items.
Processing time is generally 7 business days after receiving the return.
Refunds are issued to the original payment method, minus any applicable fees.
Initial shipping fees are never refunded.
In cases where free shipping was offered, the actual shipping cost incurred will be deducted from the refund.

5) Exchanges

Exchanges will be processed after receiving and verifying the returned product. Additional shipping fees may apply.

6) Exceptions & Limitations

Certain items identified as non-returnable (for hygiene or product-specific reasons) cannot be refunded or exchanged.
Opened, used, completed, or altered products are not eligible.
Delivery delays caused by carriers do not qualify for refunds.

7) Refunds Related to Special Campaigns

In the context of specific promotional campaigns, a refund may be offered in exchange for a defined action (review, testimonial, share, etc.).

The maximum refund amount is $29.99.
The refund is conditional upon meeting all participation requirements.
This refund applies only to the initial purchase concerned.
No additional or partial refund will be granted beyond this amount.

8) Contact

For any questions, return requests, exchanges, or cancellations, please contact us at:
info@maineverystorykept.com
A return form and instructions will be provided.

9) Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. Updates will be published on our website.

Purchasing a product implies full acceptance of these conditions.

EveryStoryKept
Email: info@maineverystorykept.com
Phone: 1 (646) 791-851 | Mon – Fri, 9am – 6pm EST
3114 36th Ave, Astoria, NY 11106, United States